Privacy Policy

1. Introduction

By visiting the platform, providing information, or using any service, you agree to this Privacy Policy, the Terms of Use, and the applicable product or service terms.

2. Information We Collect

• Account and profile data such as name, date of birth, address, telephone number, and email address.
• Identity or address proof information shared during registration or account use.
• Sensitive personal data, where consent is provided and the feature requires it, such as payment instrument details or biometric information.
• Behavioral, preference, and transaction information collected while you interact with the platform.

3. How We Use and Share Information

• We use your information to provide services, customize your experience, resolve disputes, troubleshoot issues, and enforce our terms.
• We may share information with group entities, affiliates, sellers, business partners, logistics partners, payment partners, and third-party service providers as needed to provide services and comply with legal obligations.
• If you access third-party services through the platform, their privacy policies govern their own collection and use of your information.
• We may disclose data to law enforcement or government agencies when required by law or when we believe disclosure is reasonably necessary.

4. Security, Retention, and Deletion

• We use reasonable security practices and procedures to protect your information, but no transmission over the internet is fully secure.
• You can request account deletion through the platform or by contacting us using the details below.
• We may retain data for as long as needed for the purpose it was collected, for legal reasons, or to prevent fraud and abuse.
• We may also keep anonymized data for analytics and research.

5. Your Rights and Consent

• You may access, rectify, and update your personal data through the platform features provided.
• By using the platform, you consent to the collection, storage, use, and disclosure of your information in accordance with this policy.
• You may withdraw consent by contacting the grievance officer, but withdrawal is not retrospective and may affect access to services that require the relevant information.